Why should I feel secure when making payment on your website?
Payment is secure because: 1. You are in a secure environment with the latest and best SSL security technology. 2. You pay the financial institution directly (the bank or payment system chosen). 3. Your payment data never goes anywhere other than to the financial institution; it never even reaches us. You can have complete peace of mind.
How can I be sure that your files are virus-free?
You can rest assured that our files are thoroughly virus-checked as a matter of course and again prior to their delivery. We can assure you that all files on our website, at the time of their download, are free of viruses or other known malicious software.
How do I know that your website is reliable and secure?
We can guarantee that our website is completely secure because: 1. We are certified by a well-established organization (See the foot of this page). 2. All data is included and used in a secure environment based on the latest and best SSL security technology with 128 bit encryption. Any information given is always encrypted over the network. You can verify this by looking for the symbol that appears on the border of your browser (whilst you’re on a payment page). 3. We will only ask you for the minimum information to be able to deliver your order and draw up a receipt: your name and an email address. We will not ask for nor will we get to know your payment details or other personal data. 4. When you pay for one of our products, you do it directly through the chosen payment system and only they get to see your information. You can browse and make purchases on our website with complete peace of mind.
Does your website use cookies?
We only use the cookies necessary to allow you to easily browse, choose and purchase products and those required to recognize the user or buyer. Respect for our clients and users is a basic tenet of our company’s philosophy.
About the PURCHASE and PAYMENT
How are purchases paid for?
The payment methods that allow immediate access to our products are: - VISA or MASTERCARD. You will need a current credit or debit card with the "Card Verification Code" (normally on the back). - Pay Pal. You must have an account (or open one here) with this popular payment system. If needs be, you may also pay via wire transfer to our company account, although keep in mind that: - Your bank will normally charge you additional costs. - We will send you the purchased product via email as soon as we have received payment and this may take up to several days. If this is the option you prefer, send an email to
Client ServiceClient Service and we will provide you with the information required.
If I require changes in the invoice what must I do?
Simply indicate the changes you need to
Client ServiceClient Service and we will send you a new invoice as soon as possible.
Will you send me an invoice?
Immediately following payment, we will send you an email with an invoice-receipt. Keep in mind that the information shown on the invoice is the name and email that you have entered. If you require a more detailed invoice or, for example, one in the name of your company, you must request it by email from
Client ServiceClient Service notifying us of all information and details that you require. We will send it to you as soon as possible.
How can I purchase a product?
The purchasing process is simple: 1. Click on the “buy” button for the product you want. The selected product will be immediately added to your shopping cart. 2. Enter your name, country of origin and your email (important: we will send the invoice and the link for subsequent downloads to this mail). If everything is correct, click on “buy now” to access the payment process. 3. Select the form of payment and click on “buy now”, and you will be connected directly to the payment system that you have selected and payment will be made. 4. Finally, you will be directed to the download page where the product you’ve bought will be ready for immediate download. In addition, we will send you an email with a link to a page where your product will be available for the next 48 hours.
About DELIVERY OF THE PRODUCTS
What if I don’t have the software required to use your products?
On each product’s information page there is a very clear description of the software required to use it. If you require a different version of the product, simply request it from
Client ServiceClient Service and we’ll send it to you. If there were any conversion costs (in the case of special applications), we would always inform you in advance.
What if for any reason I can’t access the files or they don’t work properly?
Don’t worry; we’ll resend them to you. Simply send an e-mail to
Client ServiceClient Service and we will resend, in full working order, any product that you have purchased. It is a right provided for in the Product Warranty ( See more).
What if I lose the files or if any become damaged?
Don’t worry; we’ll resend it to you within 24 hours. Notify us by sending an email to
Client ServiceClient Service and we will resend them to you via email or offer a download via the website. It is a right provided for in the Product Warranty (See more).
What if I have a problem during the download?
Don’t worry; you can download it at another time. In addition to being able to download the product directly from the website, we will email you an exclusive link where the purchased products will be available for 48 hours. During this time you may download them as many times as you like.
When will I receive the product purchased from your website?
Immediately! Once the payment process is complete, you can download the products purchased from the website.
About CLIENT SUPPORT and the SERVICES provided
If I buy one of your products, what assistance will you give me?
Our
Client Support Service available around the clock ready to resolve whatever question you might have concerning the product and web-based service. Our commitment is to resolve all issues within 24 hours (working days).
What would it cost to draw up a special product for me?
Naturally there's not a fixed cost. It depends on the type of job, its complexity and scope. Before beginning work, we always send a quotation with several options, together with our terms and lead time.
How can I be sure that you will do as you say?
Ours is a registered company (you can check) of good financial standing. We would not be here, nor would we have the certificates that we do if we were not a serious and well-managed company.
About our PRODUCTS
How can I be sure that your products are right for me?
We recommend you download the "Information Dossier". It includes detailed explanations of what we offer. The download can be made from the home page and is totally free, instant and anonymous. If you have any further queries, make contact with us and we'll provide you with all the additional information you may need. You can do so from
Client Service
Why don't you use specialist software?
Whilst acknowledging that there are specialist programs, we neither use them nor can we recommend them for the following four reasons: 1. There's nothing easier or more liberating to use than something you already know: The software that we use is the most widely known and recognized in the entire world, the easiest to use, the most powerful, open, clear and flexible... and if you need technical assistance you don't have to rely on a single supplier.
2. A successful spreadsheet should be totally personal, a "one-off", and to create it needs maximum flexibility: Companies are different, legal and accounting standards are different... No specialist software exists that offers the possibility of modifying the program according to the needs of the user, nor that has the flexibility essential for the important business of personalizing the spreadsheet. Our spreadsheets, created for Microsoft Office or OpenOffice, are completely and absolutely modifiable. There are no barriers to you getting exactly what you want.
3. In drawing up a spreadsheet, time should be dedicated to working on the spreadsheet, not in learning how to use a new program which will have no other use. Time, energy and concentration need to be channeled towards what is important: creating the spreadsheet. Besides, there's no good reason for devoting time and energy to learning how to use a new computer program which we'll never use again for anything.
4. The leading global office automation programs are the end product of such tremendous development that, in this day and age, there is no better application for achieving our ends. No specialist software offers such potential, versatility or possibilities as today's leading office automation programs.
What software do I need to use your products?
Our products have been created using the most powerful and adaptable software that exists, known to the majority of users: Excel®, Word® and PowerPoint® from Microsoft Office® 2003 and OpenOffice upon request.
Is what you sell software to create spreadsheets?
We do not sell programs nor are we publishers of software. What we are is specialists in the creation of spreadsheets and experts in companies and business. What we do is hand our knowledge to you together with the best tools, as used by major corporations, so that you can create the very best spreadsheet. We deliver all material to you without restricting its layout so that you are able to easily adapt it to your business reality and modify it as you wish, with total flexibility.
What kind of products can I find here?
Business, corporate and departmental spreadsheets that are professional yet at the same time easy to use. They’re for company planning or specific purposes within the company, e.g. Marketing, Sales, Finance, etc. They all include clear instructions throughout to make your task easier.
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